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Go to the shopQuestions About the Coffee?
Find quick answers on freshness, brewing, shipping, and everything else people usually ask before their first bag.
What makes Immaculatte different from other coffee brands?
We focus on a few things and do them consistently: careful sourcing, small-batch roasting, and flavor profiles that are smooth and balanced rather than harsh or flashy. The navy-and-gold design isn’t just decoration; it reflects the calm, steady experience we want in every cup.
How fresh is the coffee when it arrives?
We roast in small batches and pack quickly, so bags are typically shipped within a short window of the roast date. Your packet won’t sit for months in a warehouse; it is meant to be brewed soon after it reaches you.
Do you sell whole bean, ground, or both?
We prioritize whole bean for best flavor, but some blends are also available pre-ground for convenience. On each product page you’ll see whether you can choose between whole bean and ground options.
How should I store my coffee to keep it fresh?
Keep your coffee in its original bag, sealed tightly, in a cool, dry, dark place. Avoid the fridge or freezer once you’ve opened the bag; temperature swings and moisture can damage flavor over time.
Which blend is best for my brewing method?
We include “Best for” suggestions on every product page—drip, French press, espresso, pour-over, or cold brew. As a simple rule: lighter blends shine in pour-over, medium roasts are great for drip and French press, and darker profiles hold up well in espresso.
Do you have a decaf option?
Yes, our decaf is selected and roasted so it tastes like coffee first, “decaf” second. It’s ideal for evenings, second cups, or anyone who wants the ritual without the extra caffeine.
Do you ship internationally and how are shipping costs calculated?
We currently ship to selected regions. Shipping rates are calculated at checkout based on your address, order weight, and carrier options available in your area.
What is your return or replacement policy?
Coffee is a fresh product, so we can’t accept returns simply because a flavor isn’t your preference. However, if your order arrives damaged, incorrect, or clearly below our standards, contact us within 7 days and we will repair the situation with a replacement or store credit.
